In a fast moving world of technology what is the right approach as an integrator to avoid fads and ensure you deliver quality solutions to your clients?As anyone who is ISO9001 registered knows, this quality management standard is rigorous about researching, testing and approving new...

The outsourcing industry is an increasingly important driver of the UK economy. According to the Business Services Association (BSA), almost 10 per cent of the UK’s workforce is employed in outsourcing.However, it was once the case that outsourcing often divided opinions as the very concept...

Following on from my last column on managing change, this month we will look at revising documentation including correct versioning and approval of design drawings. As a project develops through its lifecycle, changes will come about. Shifts in client requirements or budget, site restrictions and superceded...

As we all know every project, from the smallest to the largest, is subject to change over its lifecycle. The client’s requirements and budgets shift around, site restrictions come into play and equipment is superceded, all this falls under the banner of change control.It’s how...

In an industry where we literally put our heart and soul into designing and installing systems which provide the very best of quality in audio and video entertainment, you would be forgiven if you thought that providing visualisation as a service would be a no...

The key to successful proposals or indeed any bidding process is to win the client's trust. This may seem obvious but it is surprising how often this simple technique is overlooked. So how best to go about this, well let's look at the whole process from...

Whether the impact is positive or negative, today’s technology and the rate at which it is developing is an on-going discussion point on the lips of our industry peers.We see it in our everyday life: We look forward to the launch of a new gadget;...

In the world of sales there is nothing better than a direct recommendation or referral.No matter how good a salesperson might be, referrals will always outperform leads gathered from non-referral clients.If you think about it, the logic of referrals is straightforward. We have all looked...

As industry professionals it is our duty to collectively address the issues that we continually face when selling to the end-user.In the first instance, working in an industry positioned largely within the luxury sector, I tend to find that our more educated clients endeavour to look...

Let's start with a statement and a question: "Design documentation is a critical piece of any successful smart building or home technology system. As critical as the central rack and equipment or the client and end user, without which there would be no system at...